FAQ

Welcome to Proud American Spirit 🦅 Every Purchase Supports Our Veterans. We’re glad you’re here, and we want your experience—from the moment you land on our site to the day your package arrives—to feel straightforward and supported. Below, we’ve laid out the key details for each stage of your journey. If anything comes up that isn’t covered, our team is ready to help at [email protected].

Getting Started: Account, Payment & Security

You don’t need an account to shop with us—guest checkout is always available. That said, creating one unlocks a few conveniences: a faster checkout next time, easy access to your order status and history, and updates about new releases and special promotions. If you ever forget your password, just use the “Lost password?” link on the login page to set a new one. Should you realize you’ve entered the wrong email address, reach out to our team right away. We can update your email, name, or address on file, though the order itself cannot be modified.

Every transaction is processed in US Dollars. If your card uses a different currency, the final amount will be calculated using the daily exchange rate set by your card issuer on the day they handle the charge. We accept the following payment methods:

• VISA
• Mastercard
• AMEX
• PayPal

We’re unable to accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. When you pay by credit card online, your information is entered on an SSL secure web page, then SSL-encrypted and sent directly to our credit card provider’s network for authorization. Your credit card details are never stored on our servers.

Placing & Managing Your Order

Once you’ve placed an order, we reserve the right to accept or decline it at any point after receipt—even if you’ve already received a confirmation or the card has been authorized. If a cancellation occurs after authorization, a credit will be issued to the original payment method. If you need to cancel an order yourself, please be aware that any cancellation after the order is placed carries a fee of 30% of the Total Price. This applies regardless of how quickly you cancel—even a moment later—because our merchant processor and credit card networks charge us for cancellations. Orders that have already been packed or shipped cannot be canceled.

Our website operates in English, so all address details must be entered using English characters and punctuation. If your address contains non-English letters, please substitute the closest English equivalent (for example, “?” becomes “c”). Once an order has been processed or shipped, the shipping address cannot be changed. We recommend using a residential address rather than a vacation address, since customs hold times can be unpredictable.

Promotion and discount codes are limited to one per order and cannot be combined with other offers unless explicitly stated. If you open your package and find something missing, send a message to our team immediately so we can look into it.

Shipping & Delivery

All orders are handled and shipped from our warehouse. During holidays and sale seasons, processing may take a little longer than usual. For details on available shipping methods, take a look at our Shipping page. Delivery time depends on the shipping option you select. Once your package is on its way, tracking information is typically available within 24 hours of shipment, and we’ll send those details to you the following day. We’re not responsible for delays caused by your country’s customs department.

Prices on our site are tax-free in US Dollars. When your order arrives, you may be responsible for import taxes, duties, and customs fees as determined by your local customs office. These charges are yours to pay and aren’t covered by us. For specifics, contact your local customs office directly. Free shipping is available on orders that meet the minimum amount, though it excludes discounted, sale, and oversized or overweight items. Eligible orders ship via economy shipping.

Returns & Refunds

If you’d like to return an item, get in touch within 30 days of receiving your order. Include your order number and the reason for the return. Our team will review your request and, if approved, send you the next steps. Items must be in their original condition with all packaging intact. For a list of final sale items that can’t be returned, see our Returns Policy. All return shipping fees and any other miscellaneous costs are your responsibility.

For situations involving incorrect, missing, or defective merchandise, contact us within 7 days of receiving your order. Be sure to include your order number, photographs of the items, and any relevant references from when the package arrived. We’ll work to resolve things as quickly as we can.

Once your return reaches us, processing can take up to 14 business days. We’ll send you an email confirmation when it’s complete. Refunds go back to your original payment method. For credit or debit card payments, the refund is sent to your card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you’re wondering when the credit will appear, check with your bank or credit card company—it can sometimes take a while for the refund to post to your account.

We’re here to help. If you run into any snags not covered here, reach out to our team at [email protected]. Your satisfaction honors our mission.