Shipping-policy
What you should expect from us
Our products are primarily sourced from overseas, which means delivery can take a little longer than you might be used to. We’re upfront about this because we believe in setting clear expectations from the start. When an item arrives damaged or a package goes missing in transit, we’re here to help. We can accommodate those situations as long as we receive the necessary proof within 5 days of you receiving the goods. The specific proof we need is outlined in our refund section, so please refer there for those details. In the case of a damaged item that needs to be replaced, we’ll cover the shipping on that replacement.
What we need from you
If you decide to return an item, the return shipping costs are yours to handle. Shipping costs from the original purchase are also non-refundable. When a refund is issued, the cost of return shipping will be deducted from the amount you get back. Making sure your address is correct when you place an order is essential, because we can’t take responsibility for packages that go undelivered due to an incorrect address.
When things go wrong
Delivery delays can happen in rare instances, and packages may take longer than the listed time frame. Customs can sometimes hold things up, and that’s simply out of our hands. The time it takes for an exchanged product to reach you will vary depending on where you live.
A note on timing
Shipping time is influenced by a handful of factors that are beyond our direct control, including:
- Public holidays
- Destination countries
- Bad weather
- International couriers
We appreciate your understanding and patience as we work to get your order to you.
